Product Information
Q1: What types of lighting products do you sell?
A: We offer a wide range of residential and commercial lighting fixtures—including table lamps, wall lamps, ceiling lights, and floor lamps—suitable for decorative lighting in living rooms, bedrooms, kitchens, hallways, and offices.

Q2: Are the lights difficult to install?
A: Most fixtures come with installation manuals and standard mounting hardware; assembly requires basic hand tools. For safety reasons, if you are unfamiliar with electrical work, we recommend hiring a professional electrician for installation.

Q3: What kind of light bulbs do the fixtures use?
A: Bulb socket specifications are listed on each product detail page; most fixtures are compatible with standard LED bulbs. Some products do not include bulbs, so please check the product description before ordering.

Orders & Payment

Q4: What payment methods do you accept?
A: We primarily use PayPal for payments, and all transactions are encrypted for security. Once payment is successful, the system will automatically send an order confirmation email to you.

Q5: Can I modify my order after placing it?
A: Details such as color, size, and shipping address can only be modified before the order ships. If adjustments are needed, please contact customer service via email as soon as possible. Once the goods have been dispatched, order details cannot be changed.

Shipping & Delivery

Q6: How long does it take to ship after ordering?
A: After payment is confirmed, we require 2–4 business days for quality inspection and packaging. Delivery times vary by destination country, typically ranging from 9 to 20 business days; customs clearance may add extra waiting time.

Q7: How can I track my shipment?
A: Within 24 hours of the package leaving our warehouse, we will email you the tracking number and a tracking link so you can check the delivery status online at any time.

Q8: What should I do if the light arrives damaged?
A: Lighting fixtures are fragile items. Please take clear photos of the outer packaging and the damaged parts immediately after unboxing and email them to our customer service team. Once we verify the issue, we will arrange for a replacement or a refund.

Returns & Exchanges
Q9: What is your return policy?
A: We accept returns within 30 days. Items must be unused and include all original packaging and hardware accessories. Free returns are not available for damage caused by incorrect installation or unauthorized modifications. Q10: How long does it take to receive a refund after returning an item?
A: Once we receive and verify the returned item, we will process the refund within 4–7 business days; the actual time it takes for funds to reach your account depends on the payment service provider.

After-Sales & Privacy

Q11: Is there a warranty for the lighting fixtures?
A: Warranty service covers manufacturer defects. Damage caused by improper installation, impact, voltage surges, or unauthorized modifications is not covered.

Q12: What are your customer service hours?
A: Customer Service Team: Monday to Friday, 8:00–18:00 (Beijing Time). We will respond to emails within 24 business hours.

Q13: How do you protect my personal information?
A: Our website uses SSL encryption. We do not sell, rent, or share your personal information with third parties and comply with relevant international data protection regulations.